Return/Exchange Policy – Retail and Wholesale

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Revised – 01/2020
Customers, Retail and Wholesale – may return defective or damaged /compromised product within 30 days of delivery.

To be eligible for a return that is not damaged or defective, your item must be unused and in the same condition that you received it.

Non-returnable items:
* Gift cards
* Certain Specials and Promotions

To complete your return, we require a receipt or proof of purchase. Usually all we need is the order number and the email address used to make the
purchase. There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless they are defective or damaged.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



Autoship orders will be charged to your credit card the day the order is made and will continue to charge your account every 30 days, until we receive a cancellation notice by emailing us, using the chat box in the lower left corner, or using our secure contact form. You can also call us directly at (719)-301-8917.

Autoship accounts canceled with less than 5 business days before the next charge cycle will be billed for a final month, as the products will have already begun being processed for shipping.